Refund policy

Bad Hands Return & Refund Policy

At Bad Hands Custom Engraving & Custom 3D Prints, many of the pieces we create are personalized, custom-made, or produced specifically for an individual customer. Because of the unique nature of this work, our return and refund policy differs from that of a traditional retail store.

Custom and Personalized Items

Items that have been personalized, engraved, printed, fabricated, altered, or otherwise created specifically for you are generally not eligible for return or refund simply because you change your mind after production has begun.

If you need to cancel or change a custom order, please contact us as soon as possible. If production has not begun, we will make every reasonable effort to accommodate your request. Once materials have been committed or production has begun, cancellation or changes may not be possible or may result in charges for work and materials already completed.

Proofs and Customer-Provided Information

When a design proof is provided for approval, customers are responsible for reviewing names, dates, spelling, photographs, wording, layout, and other personalization details before approving the design.

Once a proof has been approved and production begins, Bad Hands is not responsible for errors that appeared in the approved proof or information supplied by the customer.

If we make an error that was not present in your approved design or order information, we will work with you to make it right.

Handcrafted Materials and Natural Variations

Many Bad Hands products incorporate natural materials such as wood. Grain patterns, knots, color variations, texture and other natural characteristics will vary from piece to piece and are not considered defects.

Likewise, handcrafted and custom-produced items may have minor variations that make each piece unique.

Customer-Supplied Photos, Artwork and Files

Customers are responsible for providing photographs, artwork, logos, text and other files of sufficient quality for the requested project and for having the necessary rights or permission to use materials they provide.

We will let you know when we believe the quality of supplied material may affect the finished result.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If an item arrives damaged, defective, or materially different from what was approved or ordered, please contact us promptly and provide photographs of the item and packaging when applicable.

We will review the issue and work with you toward an appropriate solution, which may include repair, replacement, correction or refund depending on the circumstances.

Please do not return an item without contacting us first.

Non-Custom Items

If Bad Hands offers a standard, non-personalized product that is eligible for return, the applicable return conditions will be stated with that product or communicated at the time of purchase. Returned items must generally be unused and in their original condition unless the item was defective or damaged.

Refunds

When a refund is approved, it will be issued to the original payment method when possible. Processing times after a refund is issued may vary depending on the customer's bank or payment provider.

Our Commitment

Our goal is not simply to complete an order. We want you to receive something that reflects the story, person, memory, organization or occasion behind it. If there is a problem with your order, please contact us and give us the opportunity to work with you.

Bad Hands Custom Engraving & Custom 3D Prints
Your Story. Your Vision. Crafted With Care.